Account Manager - Permanent

We are seeking a proactive and people-focused Account Manager to join us in a permanent, full-time role. This role will oversee account onboarding, service desk operations, and post-sales success for our AI and software services. You’ll work closely with both clients and internal teams to ensure that our customers receive a seamless and responsive experience.

Role Overview

As Account Manager, you will act as the primary point of contact for key accounts, coordinating onboarding, resolving service desk queries, and supporting the client relationship through post-sale stages. You’ll work cross-functionally with sales, support, and technical teams to ensure client needs are met effectively.

Key Responsibilities

Manage onboarding for new accounts, guiding them through setup and early usage.
Coordinate support efforts via the service desk, triaging and escalating issues as needed.
Build strong relationships with clients through consistent and clear communication.
Monitor client satisfaction and ensure proactive engagement with accounts.
Identify upsell and growth opportunities and relay feedback to internal teams.
Maintain clear documentation of interactions, needs, and progress.

Key Skills and Experience

Experience in account management, customer success, or client onboarding roles.
Excellent interpersonal, written, and verbal communication skills.
Familiarity with service desk platforms and support workflows.
Highly organised and confident managing multiple stakeholders.
Comfortable with light technical discussions or relaying technical queries to internal teams.
Fluent in English and located in the UK.

Nice-to-Have Skills

Experience working in SaaS, AI, or technology services environments.
Background in post-sales account growth, support ticketing systems, or client training.
Prior experience working remotely with distributed teams.

Role Details

Location: Remote or hybrid within the UK
Employment Type: Permanent, full-time
Start Date: ASAP
Salary: Competitive, based on experience

Equal Opportunities

We are acting as an employment agency for this position. We are committed to being an equal opportunities employer, encouraging applications from individuals of all backgrounds, genders, and identities.

How to Apply

To apply, send your CV and a brief introduction to lauren@inchecksoftware.com.

We’re looking forward to hearing from enthusiastic, client-driven candidates who can help shape a smooth and professional client journey.